Xero Connection Issues

Solutions for common Xero connection problems.

"Reconnect Required" Banner

Cause: Your Xero access token has expired or been revoked.

Solution:

1. Click the "Reconnect" button

2. Log in to Xero when prompted

3. Authorise OutflowGuard again

Connection Keeps Disconnecting

Possible causes:

• Someone revoked access in Xero settings

• Your Xero subscription changed

• Xero API experiencing issues

Solutions:

1. Check Xero > Settings > Connected Apps

2. Ensure OutflowGuard is listed and authorised

3. Remove and re-add if necessary

Cannot Select Organisation

Cause: You may not have access to the organisation in Xero.

Solution:

• Verify you're a user in the Xero organisation

• Ask the Xero admin to grant you access

Error During Connection

Try:

• Clear browser cache and cookies

• Try a different browser

• Disable browser extensions temporarily

• Check if Xero is experiencing outages