Can't Verify or Unlock Incident

Solutions when incident action buttons aren't working.

"Verify" Button Not Available

Incident must be "Paused"

• Already verified? Check if awaiting second approval

• Already rejected? Cannot verify rejected incidents

• Unlocked? No verification needed

"Unlock" Button Not Available

Requirements:

• Incident must be "Verified" (single approval) or "Approved" (dual approval)

• If dual approval enabled, second approval must be complete

Dual Approval Check

If you see "Awaiting 2nd Approval":

1. A different team member must approve

2. You cannot approve your own verification

3. Wait for colleague to approve, then unlock

Free Tier Limitations

Free tier users see "Upgrade to Resolve Incidents" instead of action buttons. Upgrade to Business or higher to access verify/unlock features.

Permission Issues

Ensure you have the correct role:

• Members can verify and unlock

• Check with Owner if access seems restricted

Error Messages

• "Approval pending" - Wait for second approval

• "Permission denied" - Check your role

• "Already verified" - Incident already processed