Permission Denied Errors

Understanding and resolving permission-related errors.

Check Your Role

1. Go to Settings

2. Look at your profile section

3. Note your current role: Owner, Manager, or Member

Role Permissions

Owner Only Actions

• Change organisation settings

• Configure alert channels

• Enable dual approval

• Access billing

• Change member roles

• Transfer ownership

Owner and Manager Actions

• Invite team members

• Remove members

All Roles

• View incidents

• Verify bank changes (paid tiers)

• Unlock payments (paid tiers)

Common Scenarios

"Cannot access settings"

• You're likely a Member

• Ask Owner to upgrade your role

"Cannot invite members"

• You're a Member (need Manager+)

• Or user limit reached

"Cannot change role"

• Only Owners can change roles

Request Access

If you need elevated permissions, contact your organisation's Owner.