How to Verify an Incident

Verification confirms that a bank account change is legitimate and was requested by the genuine supplier.

Requirements

• Incident must be in "Paused" status

• Business tier or higher subscription (for verify/unlock features)

Verification Steps

1. Open the incident - Click on the incident from your dashboard

2. Click "Verify as Legitimate"

3. Enter verification details:

   • Your Name - Required, for audit trail

   • Verification Method - How you confirmed the change

   • Notes - Optional additional details

4. Click "Record Verification"

Verification Methods

• Phone (known contact) - Called the supplier using a known, previously established phone number

• Supplier Portal - Verified through the supplier's official portal or system

• Email (known contact) - Confirmed via email using a known, previously established email address

Important

Never use contact details provided in the notification or suspicious email to verify. Always use independently verified contact information.

What Happens Next

• Single approval: Incident moves to "Verified" status, ready to unlock

• Dual approval: Incident moves to "Pending 2nd Approval" status