How to Unlock a Payment

After verification (and second approval if enabled), you can unlock the payment to allow it to proceed.

Prerequisites

• Incident must be "Verified" status (single approval) or "Approved" status (dual approval)

• Business tier or higher subscription

Unlock Steps

1. Open the incident from your dashboard

2. Navigate to the "Unlock Payments" section

3. Enter unlock details:

   • Your Name - Required

   • Unlock Method - How you're processing the payment

   • Notes - Optional

4. Click "Unlock Payment"

Unlock Methods

• Bank Portal - Processing through online banking

• Phone Banking - Authorising via phone

• Email Authorisation - Sending approval via email

24-Hour Expiry

For security, unlocked incidents automatically expire after 24 hours. If the payment hasn't been processed within this window, you'll need to re-verify and unlock again.

Audit Trail

The unlock action is recorded with:

• Timestamp

• User who unlocked

• Method used

• Any notes provided