How to Reject an Incident

If you determine a bank account change is fraudulent, suspicious, or simply a false positive, you can reject the incident.

When to Reject

• The bank change is confirmed fraudulent

• It's a duplicate of another incident

• It's a benign change that doesn't require verification

• False positive from the detection system

Rejection Steps

1. Open the incident

2. Click "Reject Incident"

3. Select a reason:

   • Benign Change

   • User Verified

   • Insufficient Evidence

   • Duplicate

   • False Positive

4. Add notes explaining your decision

5. Confirm rejection

What Happens After Rejection

• The incident is marked as "Rejected"

• No further action can be taken on this incident

• The rejection is recorded in the audit trail

• Team members are notified of the rejection

Important

Rejecting an incident is a significant action. Ensure you've thoroughly investigated before rejecting, especially if there's any possibility of fraud.