How to Escalate an Incident

When an incident requires review by a senior authority, you can escalate it to ensure appropriate oversight.

When to Escalate

• High-value payments

• Suspicious circumstances requiring investigation

• Policy requires senior approval

• Uncertainty about legitimacy

Escalation Steps

1. Open the incident

2. Click "Escalate" in the action menu

3. Select escalation target:

   • Finance Controller

   • CFO

   • Security Team

   • External Auditor

4. Enter escalation reason

5. Confirm escalation

What Happens After Escalation

• Incident status changes to "Escalated"

• Notification sent to the escalation target

• Escalation recorded in audit trail

• Incident remains active until resolved

Resolving Escalated Incidents

After escalation, the designated authority can:

• Verify and unlock the payment

• Reject the incident

• Request further investigation